Proof of Purchase Nightmare

[Anonymous]

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please allow between 2-24hrs for it to arrive. i had then been appologised to and told sorry the system is down so it cant be sent. I was then told by the south african support that they would email it to manually. After that didnt arrive the british office told me they dont know what the south african office was talking about it cant be sent manually. I was then told that the proof of purchase system was fixed and to wait between 2-24hrs for it to arrive (with my 5th promise of 'this will be your final time of having to chase this up'). GUess what... 26hrs later still nothing.

Im at the end of my tether as i needed this proof last week yet i still have nothing. 

Somebody please help

[jonsie]

Is this for insurance purposes?

Usually a bank statement showing the purchase and a screen grab of the IMEI in use on My O2 is sufficient.

Google CEO O2 and drop him an email with a daytime contact number.

[Anonymous]

yes its for insurance. i cant get a screen grab as ive lost the phone. my o2 account now shows the imei of my old phone that im using in the interim

[jonsie]

Then Google is definitely your best  friend.

You can make a complaint but it takes up to 10 working days.

http://www.o2.co.uk/how-to-complain

[Anonymous]

I dont get how google can help?

[viridis]

Your orders screen in my o2 If purchased from o2.
This is also why I keep the delivery docket they put in the packets, it's the only paperwork you get with purchase date and the much needed imei.

[Anonymous]

I must be going crazy because nowhere on my o2 can i see where it says your orders

[Cleoriff]

Yes it should be showing in My O2 under recent orders.....

[Cleoriff]

To get to recent orders sign in to My O2

Click on your phone number

Page fills with a lot of info

Recent orders is on the right hand side of the page near the bottom

[jonsie]

Check your private messages....