Postcode checker manual override required

[Anonymous]

I tried to top up a new Pay and Go SIM we have got for an employee. As I want to regulate use I do not want automatic top ups, not do I want to do it over the phone.

Unfortunately our billing address, which we have used long before postcode checkers came out, is very slightly different to the post code checker.

Most sites have a manual override, but not 02. So I cannot give the correct billing address and the payment then gets rejected.

So now I can't top up my employees SIM which means I will use another provider, lock stock and 2 smoking barrels. 02 lose our mobile contracts as well..... idiots. That's a lot of money down the pan in one go.

Ah well. Easy come, easy go.

[jonsie]

A known and ongoing problem, not sure if and when this is going to be fixed. It's certainly not fit for purpose at the moment! 

[MI5]

Join in here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Any-other-O2-customers-having-issues-with-the-ne...

[Anonymous]

In that case it is just that there new system is complete and utter rubbish.

[Cleoriff]

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@Anonymous wrote:
In that case it is just that there new system is complete and utter rubbish.

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Certainly the new payment system is causing major problems (or should I say 'can't make a  payment' system)

[jonsie]

They need this sorting now, there is no excuse for putting in a system that clearly doesn't work and then compound the issue by doing nothing to rectify it.

[Cleoriff]

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@jonsie wrote:

They need this sorting now, there is no excuse for putting in a system that clearly doesn't work and then compound the issue by doing nothing to rectify it then sending out default notices!

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There @jonsie I have corrected this for you....

[gindygoo]

Yet another customer likely to leave, taking several contracts and payg sims due to the "can't make a payment" system (coining @Cleoriff phrase) being not for for purpose?

@Toby is there any light at the end of this tunnel? Surely they're aware how critical this system is for customers?

It's a huge screw up and although tbqh I'm not shocked it's dragging on, it really shouldn't be. I'm just really glad my DD is set up and functioning as I'd be furious if I was one of the many customers either unable to top up, or even worse acquiring black marks on their credit file due to O2 incompetence 😞

[Toby]

Hi @Anonymous,

Please send me private message about this so that we can explore options to help you with.