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Locked account immediately after buying new contract

Alex2781
Level 1: Joiner
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Hello,

 

I have just set up a new sim-only deal with O2 after coming from another provider. As I tried to set up my online account to access my esim, I was required to enter my postcode and last 4 digits of my bank details. I did this correctly however I was told this was incorrect and after 3 attempts had my account locked. Can someone please suggest a fix to this as I will need to have this number set up shortly.

 

Thanks

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pgn
Level 77: Grand Master
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@Alex2781 - you will need help from O2, either in store with photo id, or via any of the many ways in here: Guide: How to find help & contact O2 

Good luck!

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