Pixel 9 pro fold dispatch email

[Henry]

The pixel 9 pro fold officially releases today and I'm yet to receive a dispatch email. Is anyone else in the same boat? This is my first time preordering a phone from O2 so I'm not sure if it's normal not to have received an email by now. 

[Loulou222]

I forgot to say my formal complaint went in 3 days ago and my phone is due in the next hour and online order says complete! 

[rayd_250592]

Mine is due tomorrow via DHL. Should I receive a pin to give to the driver?

[Labstar_24]

I collected mine today after speaking with customer service two days ago.

Absolutely love this phone 😍

[BigPhilC]

Another day another joke!! 

When will this debacle end?

[MF_Henri]

Update from my end. The 48 hours came and went, no update, text, email, dispatch notification. Nothing. CS tried to black mail me into creating a new line for the phone. They also told me to go into the store to cancel and get my upfront £££ back. Store told me that they can't do this (they were awesome btw). CS refused to raise a complaint, but raised a Helix ticket. The store also raised some form of complaint. I trust the store to call me with an update if they get one (I actually do). But yeah, next step is complaints review service email, and failing that an ombudsman to look at the calls from today.

[BigPhilC]

Well....today was eventful!!

Last night I sent a email to CS giving it straight at how ****** it was.

This morning, email/text goes 'your phone has been dispatched' checked the link and DPD have it!! 

Can't say for 100% that was the email that tipped it but it worked.

Then went in the store and they said they could sort missus account out and when they went in....low and behold it was already sorted!!

Ordered her upgrade and worst case scenario both folds due Monday, but DPD do say mine is tomorrow if they going to do it on a Saturday. 

Worth a crack if anyone hasn't done it...flood CS email and maybe get action!

Now just got to get my original deposits back...oh and found out why the price has risen....original deal was handset over 4 years, they are now only offering it over 3

[MF_Henri]

A week later. No update. I see that every variant of the fold 9 is back in stock so hopefully people are receiving their phones. The only one not in stock is the 500gb Porcelain, which is the one I ordered. Probably why this thread has gone quiet.

[MF_Henri]

Managed to cancel and order a Honor Magic V3. 'Should' arrive in 2-3 days.