Phone insurance

[Yackhead123]

Hello I’ve made a claim for my phone a week ago and it keeps saying there’s been an incident in the warehouse this happened last Monday why is there no progress and I’ve paid extra money for the fast track so I wouldn’t be without a phone 

[Cleoriff]

@Yackhead123 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2