Payment failed - payment gateway issue?

[Anonymous]

Is anybody else having issues paying bills online. Plenty of funds and debit card works on other websites except this one or the MyO2 app.

[Cleoriff]

Hi @Anonymous There have been issues with online payments in the past but we thought this had been sorted.

I would advise you to try once more later on today...if still having issues then contact customer services

http://www.o2.co.uk/contactus

Edited to add these guidelines on all ways to pay.http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036

[MI5]

Send a pm to @Toby if you continue to have problems.

[Anonymous]

Hi both,

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

Thanks

[Cleoriff]

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@Anonymous wrote:

Hi both,

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

Thanks

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That's great...sometimes the systems update overnight so that could be the reason...Pleased it's sorted

[MI5]

System glitches are something else we have to contend with too

[Toby]

Good to hear its working now for you @Anonymous, do come back t let us know if it occurs again. Oh, and welcome to the community

[mdoswell49]

Exactly the same for me this morning. Had to ring my bank to make sure that the payment was sent, which it was. 5 times I tried.

[Annonymous]

I ve tried 5 times to pay online and each time it has failed. I have funds in my bank to pay. Don’t you dare charge me a late fee for this one please!

[anjiJG]

this has been happening to me for over 2 months now, i have multiple accounts, sometimes it will let me pay one or two then start declining the rest, now ive have a couple accounts overdue, and it wont let me pay them, online or over the phone!!