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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4004 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13278 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13596 Views
  • 89 replies
  • 0 kudos

Some advice please

My wife is in need of a new phone and I am petitioning to humbly seek your knowledge... The only constraints she has are as follows: -decent(ish) camera [Probably 8MP or higher] -not too big [Current phone is an Samsung A3 original] -probably Android...

gmarkj by Level 55: Good Authority
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Resolved! O2 - WORST CUSTOMER SERVICE EVER

I have had the worst experience of customer service in my life with O2. Safe to say, I will NOT be a returning customer to o2 after my contract has finished. Before Christmas, my phone was smashed and I made a claim against my insurance. I was charge...

Anonymous by Not applicable
  • 3771 Views
  • 6 replies
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Resolved! Data Usage

I get 5gb data every month, it renewed on the 26th february, on my samsung galaxy s7 it says i have only 1.2gb left however, on my o2 account it says that i have 3.7gb left, can you please advise why this has happened and which one is correct?

Anonymous by Not applicable
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Resolved! Help please. Can connect PAYG to mobile signal but with no internet?

On the advice of adamtemp64 on this forum, I've just bought a HUAWEI B315s-22 mobile router intending to use it in a remote area where I am unable to get a fixed phone line installed. It will be used primarily as a phone as it has a RJ11 socket and t...

Anonymous by Not applicable
  • 1983 Views
  • 6 replies
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Phone corrupting MicroSD - But card is fine in old phone

So I woke up today and found my MicroSD card was corrupted in my Xperia Z5 and was telling me to reformat it, after work I tried the card in my old phone I keep for reasons just like this and the SD card was fine, so I used it to back my stuff up. I ...

Anonymous by Not applicable
  • 853 Views
  • 1 replies
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Resolved! iPad Pro 9.7

Does anyone know why it's taking so long for o2 to fulfill an iPad Pro 9.7 order was told told next day delivery then wait a week and now not sure when stock will come although it's showing online as delivery within one week !! Anyone else having thi...

02 priority error message 503

this message is on behalf of customer mr Mr wai lam getting eror message 503 when trying to add an offer on 02 priority customer email is :sowspirited**Personal info**

upgrade

hi everyone I'm trying to upgrade my phone but it won't let me upgrade any idea as I'm trying to upgrade through the app and through by here any help

Anonymous by Not applicable
  • 1322 Views
  • 6 replies
  • 0 kudos