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POOR SIGNAL/ CANT MAKE OR RECEIVE CALLS??

Anonymous
Not applicable

on ‎08-10-2013 12:34

on ‎08-10-2013 12:34

Been having problems last few months with making and taking calls/texts network signal was on one bar but now last few days are unable to get anything and its comes up not registered on network? HELP????

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Anonymous
Not applicable

‎08-10-2013 12:36 - edited ‎08-10-2013 12:37

‎08-10-2013 12:36 - edited ‎08-10-2013 12:37

Try cleaning your SIM card.

Also check your service status.

http://status.o2.co.uk

You could ring O2 just to check your account is ok.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.
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Anonymous
Not applicable
In response to Anonymous

on ‎08-10-2013 12:38

on ‎08-10-2013 12:38

HI, HOW DO I DO THIS? I HAVE A SAMSUNG GALAXY 3

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jonsie
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‎08-10-2013 12:41 - edited ‎08-10-2013 12:42

‎08-10-2013 12:41 - edited ‎08-10-2013 12:42

Switch your phone off, take the back off and slide the simcard out. Clean the contacts with a soft cloth or the eraser on a pencil. Replace taking care to put it back correctly. Reboot the phone.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to jonsie

on ‎08-10-2013 12:48

on ‎08-10-2013 12:48

OH YEA THANKS IV ALREADY DONE THIS, AND I KNOW AT LEAST ANOTHER 3 PEOPLE IN THE SAME AREA WHO ARE HAVING SAME PROBLEM! THIS IS A JOKE 02 IM PAYING FOR A SERVICE THAT I AM NOT GETTING AND IM UNABLE TO PHONE CUSTOMER SERVICE TO RESSOVLE OR CANCEL CONTRACT AS IM CANT MAKE CALLS, WILL NOT BE STAYING WITH 02 TOTAL CRAP!!!

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MI5
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on ‎08-10-2013 12:50

on ‎08-10-2013 12:50

Have you tried live chat? http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

‎08-10-2013 12:55 - edited ‎08-10-2013 13:00

‎08-10-2013 12:55 - edited ‎08-10-2013 13:00

Or from a landline

From a landline 0844 809 0202 > 5p / min

If a few of you in the same area are having issues then challenge the mast reading with the network.
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jonsie
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on ‎08-10-2013 13:01

on ‎08-10-2013 13:01

Is it showing as a fault yet on the status page?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎08-10-2013 19:27

on ‎08-10-2013 19:27

NIC_27 did you get sorted ?

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