Solved: Why does it take customer services 20 minutes plus...

Anonymous · ‎06-10-2013

Topic.

I get that they're rather busy, but 20 minutes wait isn't fair IMO, especially not at 5p a minute (I was on to the 0844 PAYG CS number, not on 202)..

If they played cheesy middle of the road 80s Pop like Plusnet I wouldn't mind so much, but they don't.

Anonymous · ‎08-10-2013

Not sure, but O2 is one of the best when it comes to communicating via the web IMHO.

I tend to log onto my account online to get all the details and then accept an O2 chat and paste in my queries and let them sort it out and you've got a trail of the conversation.

They tend to get busy at certain times of the year, like when a new iPhone is released and tend to be slow around that time even online as some people take forever to type their query so they answer multiple queries from different customers at the same time.

MI5 · ‎06-10-2013

Why did you call the PAYG number...?
Anyway if you press zero repeatedly you'll get through much quicker.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-10-2013

Could you not use live chat Richard or a friends O2 powered mobile to dial Customer Services.

Anonymous · ‎06-10-2013

@Anonymous wrote:
Could you not use live chat Richard or a friends O2 powered mobile to dial Customer Services.

None of my friends are on O2.

And the reason I have an O2 PAYG phone, is... Well, remember that old Galaxy S2 I tried to sell on eBay ages ago? I had it unlocked, and have put an O2 PAYG SIM card in it.

Anyway, I found out why the new SIM doesn't work, I spoke to live chat last week re the lost SIM, and they put a bar on it, but I now have a new SIM which I put into my S3, but the bar is probably still in place, so I'm going to ring up or go to O2 shop in Meadowhall this week and get that removed.

Anonymous · ‎06-10-2013

Ok Richard.

The O2 shop will not be able to lift the bar but will probably let you use the store phone to ring Customer Services.

Anonymous · ‎07-10-2013

@Anonymous wrote:
Ok Richard.

The O2 shop will not be able to lift the bar but will probably let you use the store phone to ring Customer Services.

The phone works now, I think the SIM card was incorrectly inserted the wrong way round or something.

Anonymous · ‎07-10-2013

As long as your sorted that's the main thing.

Take care.

Anonymous · ‎08-10-2013

Not sure, but O2 is one of the best when it comes to communicating via the web IMHO.

I tend to log onto my account online to get all the details and then accept an O2 chat and paste in my queries and let them sort it out and you've got a trail of the conversation.

They tend to get busy at certain times of the year, like when a new iPhone is released and tend to be slow around that time even online as some people take forever to type their query so they answer multiple queries from different customers at the same time.

O2

Why does it take customer services 20 minutes plus to answer the phone?!