Solved: No texts or minutes!

Anonymous · ‎07-10-2013

I recently topped up a few days ago for the texts and mins worked fine, and ever since yesterday i can no longer text or make calls have i been robbed?

MI5 · ‎07-10-2013

You have to call 4445 and get CS to look at it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-10-2013

Have you got a signal?
Have you tried rebooting the phone or removing or replacing the sim card....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-10-2013

When is your anniversary date?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-10-2013

Yeah I have signal I can receive calls and texts i just can't send them, and iv tried all that but doesn't seem to change anything
I checked my anniversary date and says n/a I'm confused!

jonsie · ‎07-10-2013

To find out your anniversary dates you can send an SMS with the word BALANCE to 20202, or call 4444 free and select option 2 and 2 again.

You will be told your remaining tariff free allowance and/or Bolt On balance (depending on what you have on your account) and the date when these will expire – your anniversary date.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎07-10-2013

@Anonymous wrote:
I recently topped up a few days ago for the texts and mins worked fine, and ever since yesterday i can no longer text or make calls have i been robbed?

It's quite a while since anyone at O2 was locked up for theft!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎07-10-2013

I have text it and they replied
You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Friends. Thank you for using this service.
I have proof in text i receive my texts and minutes on 4th oct
O2: You're now on Pay & Go Go Go. You've got 500 texts, 75 minutes and 250MB of web until 04 Nov. We've taken £10 off your balance.

MI5 · ‎07-10-2013

You have to call 4445 and get CS to look at it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-10-2013

Phone lines are closed..

MI5 · ‎07-10-2013

Opening times

Monday-Friday 08:00 - 21:00

Saturday 08:00 - 20:00

Sunday 09:00 - 18:00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.