Overseas problems.... Priority case.... really?!?!?!

[Anonymous]

I have been working over in egypt for the christmas and new year period, On new years eve I received a text saying that i have hit my £100 capping and services would not work .... Not impressed that it was done on new years eve of all nights as obv new years messages to send to family... When id got in from work on new years day i paid the amount as required and the operator said it would be on within 2 hours as it was a priority as my parents are ill back in the uk and this is my only form of communication, He did suggest i got a new sim and borrowed an o2 phone from a store with the nearest one was 3500 mile away 😞 ...so I waited.... and waited... and waited.... its now the 4th of january and the phone has STILL not been reconnected and still in no service.. the only account has been updated and shows that the account is in the order ..... yesterday I had no option but to buy a new phone and sim over hear and i need contact incase I have to fly home... SO now i am in contact with them via a different provider on the new purchased cheap phone while still paying for a o2 contract that was priority promised to be on days ago

[Liquid]

That's terrible timing on O2s behalf.

I can only suggest contacting them again if the accounts showing as paid off.

[Anonymous]

Sounds like an extremely unfortunate situation that o2 have put you in.

I wish customer services (of all companies not just O2) would think about the effects of their actions and resolutions before just following processes.

[jonsie]

This is a crazy state of affairs and sadly seems to have been happening more and more over the last couple of months. Possibly it's a new business strategy or policy by O2 and whilst it has the advantage of safeguarding customers from fraudulent actions or loss of the phone, it shouldn't be made so difficult to get the phone reconnected.

[Liquid]

Seems to be affecting more people negatively than positively.

Well I guess we wouldn't see the positives.