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Online chat a joke?

Anonymous
Not applicable

on ‎07-04-2015 23:06

on ‎07-04-2015 23:06

I waited in a chat queue when transferred which I was told was 35 minutes, I ended up waiting an hour and still nothing.
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Cleoriff
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on ‎07-04-2015 23:12

on ‎07-04-2015 23:12

@Anonymous wrote:
I waited in a chat queue when transferred which I was told was 35 minutes, I ended up waiting an hour and still nothing.

Sorry to hear that. Is there anything we could help with? As long as it isnt an account based problem...?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎07-04-2015 23:13

on ‎07-04-2015 23:13

Live chat closes at 11.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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on ‎07-04-2015 23:13

on ‎07-04-2015 23:13

It can be busy or be having a problem, often phoning in is better.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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viridis
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on ‎07-04-2015 23:27

on ‎07-04-2015 23:27

@Anonymous wrote:
I waited in a chat queue when transferred which I was told was 35 minutes, I ended up waiting an hour and still nothing.

Yet somehow, that is probably the best outcome.

But seriously, in response to your question in the title.

"Online chat a joke?"

Yes, yes they are.

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Anonymous
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In response to viridis

on ‎07-04-2015 23:29

on ‎07-04-2015 23:29

What's the punchline
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jonsie
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on ‎07-04-2015 23:31

on ‎07-04-2015 23:31

You would think they could somehow warn people when the chat lines close whilst waiting. Mind you, this is O2 and yes, chat more often than not is a joke.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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viridis
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on ‎07-04-2015 23:32

on ‎07-04-2015 23:32

@Anonymous wrote:
What's the punchline

Normally:

@Anonymous wrote: I can be checking this informations for you if you waiting please.

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Cleoriff
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on ‎07-04-2015 23:34

on ‎07-04-2015 23:34

@Anonymous wrote:
What's the punchline

The title IS the punchline. Boom boom...LOL

Veritas Numquam Perit

Girl in a jacket
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viridis
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on ‎07-04-2015 23:36

on ‎07-04-2015 23:36

Although
"it does not say it is halved to 50%"
was up there too.
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