Solved: Re: Old Tariff charges

Anonymous · ‎02-01-2013

Hello, I've just recently discovered that there is a cheeper tariff giving the same service 40% cheaper. I'm on unlimited at £60.00 per month and the new tariff for the same service is £36.00. I upgraded 12 months ago with 12 months left on my contract. I've spoken with customer service and they say there is nothing they can do, to say they were unhelpful would be an understatement. To top it all I'm told that there is an "Inflation Increase" in Feb.

Customer loyalty??? It's a one way street isn't it?

Is there anything I can do??

adamtemp64 · ‎02-01-2013

Nothing apart from buying out the rest of the old contract. And starting a new one.

You signed a Minimum term contract and they will hold you to that.

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adamtemp64 · ‎02-01-2013

Nothing apart from buying out the rest of the old contract. And starting a new one.

You signed a Minimum term contract and they will hold you to that.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎02-01-2013

This is why I would never sign up or be tied into a 2 year contract. No way out unfortunately and it's a matter of seeing out your contract.

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perksie · ‎02-01-2013

Standard business practice, prices will change over time sometimes up and sometimes down, if you are in a contract you have to live with it I'm afraid.

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sheepdog · ‎02-01-2013

Something is missing here. The OP says he's on unlimited and upgraded halfway through. I'm sure that he's either "on the free iphone and return it after 12 months for a new one package" or that the midterm upgrade for an iphone specifically states that you waive certain rights untill the end of the full term.

Either way, loyalty has nothing to do with it.

Anonymous · ‎02-01-2013

Never knew that there were £60.00 per month plans. What did you get for that ?