Re: O2 tells lies - Page 2

Anonymous · ‎16-03-2013

I took on a simplicity tariff. I specifically asked the girl if I would be held to a contract and she said NO. I have been with O2 for 20 years and never changed. There are 2 locations I cannot get a signal with O2. I am now being moved to one of these locations with my work. So I will not be able to use my mobile, which i use as part of my job also. I did not even consider this would pose a problem. I would just contact O2 and get my pac code to keep my number (which I have also had for 20 years, the same number) and change network. Who was I kidding!!!!!!!!! Lies, lies and more lies!!!!!!!!!!! I was told my contract did not end till October. What contract???????????????? Oh yes your in a contract to October and if you cancel you will be charged £135.00. Pick me up from the floor please!!!!!!!!!!! I am so, so angry. The fact that I cannot use my phone at work poses me a massive problem. I have 2 young kids. What if the school need me!!!!!!!!!!! The company is a joke, the advisors tell you what you want to hear just to get a sale and then it is too late once you realise. That is it I will never ever use O2 again. This is how a loyal customer is treated. My daughter is with O2 as well. Not for long!!!!!!!!!!!!!!

perksie · ‎23-03-2013

Let us know how you get on.

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MI5 · ‎23-03-2013

@Anonymous wrote:
Rolling term**

If you click where it says "options" you can edit your original post if required. Let us know what the outcome is as I would be pretty miffed at a 12 month contract that I was led to believe would be for 1 month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-03-2013

Yeah I'm pretty amazed too. As with any company these things can happen and I'm going to be open minded before I speak to them, I always judge a company being good or bad based on how well they deal with issues and resolve Them. Thanks for the tip on the re-edit thing!

Been in the queue for 55 minutes now 😕

Anonymous · ‎23-03-2013

Pretty standard response received. Advised to wait 5 working days for the person I spoke with to send a request for a team leader in the site where the call was made to listen to my call and see if it was mentioned about being 12 months or not. Emma (advisor) told me I will get remaining contract term waived as goodwill if it wasn't mentioned and 12 month contract will be maintained if it was mentioned. Team leader in relevant site will contact me back after listening to the whole call in 5 working days, bearing in mind the upcoming bank holidays I expect a response week after next. Sounds fair enough. Lets see how this plays out.

MI5 · ‎23-03-2013

Sounds fair enough to me too.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-03-2013

sorry not been online for a week. I am so glad I am not the only one. People make out as if "oh you must have known". I honestly asked the girl if I would be held to a contract and she said no and I told her I didn't want to go back in to a contract. I am going to do what you suggested and phone up and also request a DSAR. I didn't know you could do that so thank you. I hate being made a liar of and I am like a dog with a bone when I know what I said. Please keep me udated!!

Anonymous · ‎07-04-2013

How did you get on with that DSAR? I've still not had a response but tomorrow is the 5th and final working day that O2 has to get back to me.

Not sure if anyone knows about what procedures are for O2 if they miss their agreed 5 working days to get back in touch with me..?

rawrz · ‎07-04-2013

for the OP surely the chat transcript should be noted on the account. have they checked?

Anonymous · ‎23-06-2015

I bought a 'phone on-line from o2 (been with o2 b/band and phone for many years). The NEW phone had call records , call charges and monthly payments going back to 2013 in the files. I was unable to get assurance or explanation from any part of o2. After lack of response I returned the item to o2 as it was clearly "not new".

They refuse to return my original sim, including the cash prepaid balance and my number [redacted], a memory card was also in the 'phone they are keeping that too.

I have had four letters full of promises. It would appear that there are four sim cards with my original number and balance in the post since early April 15.

Chat and e-mails are "BLOCKS".

It is immature spite and nothing else.

END.

MI5 · ‎23-06-2015

Sounds messy.
What phone did you buy ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.