O2 taking money out of my bank account without permission

[Gregory19530510]

HI all O2 have for the last three months been taking money out of my bank account. This amount of £10.00 is not linked to any o2 account or phonbe number that I have.

Do I get any help NO

Do i get the  Service agents put the phone down on me YES

Do I get passed around the system YES

Do I get told they cant help YES  but they can thsy NO

Do they still take the money YES

Do managers phone me back NO

The end result is O2 can take money out of my account and they dont know why.

Can they put me through to sombody who can help NO

Does any body have any idears

[Cleoriff]

Hi @Gregory19530510 you could put in a complaint...http://www.o2.co.uk/how-to-complain

[MI5]

Firstly stop any more charges with your bank and secondly raise a complaint for them to investigate http://www.o2.co.uk/how-to-complain

[Gregory19530510]

Already done both of them, but my point is that its fraud and they dont seam to be intreasted. they could have cleared my account.  But you cant get past the service agent.   

[Cleoriff]

Then email the complaints review team complaintreviewservice@o2.com

If no one is moving this on for you.... then this is part of the complaints process

[MI5]

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@Gregory19530510 wrote:

But you cant get past the service agent.   

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You can if you follow the complaints process.

You can also get the CEO's email address of Google and write to him directly - this usually gets a result.

[Gregory19530510]

As the game progresses they could have emptyed my Account

[Gregory19530510]

its not on there looked , but have has a guess and so far the mail has not bounced back

[MI5]

It is but we are allowed to give it to you on here.

[Gregory19530510]

Hi Found the CEO   , And the COO   Billy sombody

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