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trying to cancel my pay as you go.

ArizonaBrit
Level 1: Joiner
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Hi, I believe I have a Pay as you go eSIM with O2, I use this for the summer when I visit the UK as we live the other 6 months in the US. I started it in early June, 2024. I want to start again in April / May next year when I return. I understand I will get a different number, but as I use WhatsApp mainly (on data) I don't really care about keeping the same number.

 

I am trying everything to cancel, but nothing works! I installed the app, it said I have no services, I try to add my O2 SIM number, but it says it's not an O2 number - but I am define on O2 - UK and I have the correct number.

 

Many times I have called (202, 4444, 4445) it is always the same, press 1 to use the number I am calling from, checking my account, transferring me, 5 rings then disconnects. I have tried 20+ times.

 

I can't even contact O2 unless this one goes through.

 

Can you help direct me (without the app, without the number that disconnects) so I can cancel this. Can anyone please help, I have spent hours on this awful experience.

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Enlli
Level 68: Extraordinaire
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There are no eSIMs on PAYG

Normally you just cancel any recurring payments and it expires after about 6 months

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@ArizonaBrit 

If you have a contract, see Here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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