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Anonymous · ‎02-06-2013

When I received my mobile upgrade from Virgin - circa November 2012 - I put my Virgin sim in my new phone and my O2 sim in my Blackberry. I had plenty of O2 credit. However, O2 used it all up for nothing by deducting £1 a day from it for me to use the internet or whatever - which I never did; nor did I ask to do.

You at O2 must be able to see all this under my O2 mobile phone number. I want that money refunded to my phone because, otherwise, it is simply what I have called it in the title of this thread, O2's Daylight Robbery!

MI5 · ‎02-06-2013

Press call end till you get to blank home screen then scroll to very top and click scroll wheel. If you can't figure it out pop into an O2 store and ask them to show you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎02-06-2013

@Anonymous wrote:
P.S. Of course, I don't use Live Chat!!!!!

Thats what O2 expect you to use in future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-06-2013

I have managed to find two Home Pages when I click on the browser icon. One is Home Page (Blckberry Bookmark) and the other is Home Page (O2 Active).

Anonymous · ‎02-06-2013

Yeah but it's O2 taking advantage of a technophobe, isn't it?

Anonymous · ‎02-06-2013

Pressing and holding Call End turns my phone off! :womanlol:

perksie · ‎02-06-2013

@Anonymous wrote:
Yeah but it's O2 taking advantage of a technophobe, isn't it?

Sorry no, if your phone uses the network you will be charged, finding out how it works will enable you to control it.

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MI5 · ‎02-06-2013

@Anonymous wrote:
Pressing and holding Call End turns my phone off! :womanlol:

Restart the phone and the screen it comes on with is your home screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-06-2013

@Anonymous wrote:
Yeah but it's O2 taking advantage of a technophobe, isn't it?

Why do you keep blaming O2 for your lack of knowledge on how to use your phone? You have a user manual that came with the phone. Use it. If you don't have it any more, go to Google and download it. It isn't O2's responsibilty if you buy a phone that you don't know how to use. Either learn how to use it or buy a phone that doesn't require any technical knowledge.

I DO NOT WORK FOR O2

Anonymous · ‎02-06-2013

How do I get to use it?

Anonymous · ‎02-06-2013

That's the screen with the icons for my texts, two email addresses, contacts, calender and browser.

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O2's Daylight Robbery FTAO Their Staff.