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Anonymous · ‎02-06-2013

When I received my mobile upgrade from Virgin - circa November 2012 - I put my Virgin sim in my new phone and my O2 sim in my Blackberry. I had plenty of O2 credit. However, O2 used it all up for nothing by deducting £1 a day from it for me to use the internet or whatever - which I never did; nor did I ask to do.

You at O2 must be able to see all this under my O2 mobile phone number. I want that money refunded to my phone because, otherwise, it is simply what I have called it in the title of this thread, O2's Daylight Robbery!

Toby · ‎12-06-2013

Hi SavvyScott,

I can lock it or remove it, which would you prefer?

Cheers, Toby

EDIT: Also, you may have clicked on the 'subscribe' option. To turn this off, go into the the 'Topic Options' list and click 'Unsubscribe'

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MI5 · ‎02-06-2013

If data is turned on then the phone will attempt to connect and you will be charged - Simples!! YOU need to turn it off on the phone

If you use live chat they can help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-06-2013

I'm a technophobe! How do i turn it off? It's a Blackberry curve 8520 I think!

MI5 · ‎02-06-2013

Scroll up to the very top of the screen and click mousewheel. Scroll down to data network services and click then click on data network to turn off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎02-06-2013

Loads of help on this site:

http://docs.blackberry.com/en/smartphone_users/deliverables/14928/Turn_on_or_turn_off_data_service_5...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Bambino · ‎02-06-2013

So basically, this is you not having the knowledge of what to do and O2 haven't robbed you of anything. O2 haven't been very good of late concerning a lot of issues, but this isn't one of them.

I DO NOT WORK FOR O2

perksie · ‎02-06-2013

I guess it's just easier to blame someone else when you don't know what you're doing!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎02-06-2013

Well, that's the first snag. I cannot scroll up to the very top of the screen!

What should I be in when I try to do so?

Anonymous · ‎02-06-2013

Told you I was a technophobe. What is my Home Screen? What does the Manage Connections icon look like? I don't believe I have it.

Anonymous · ‎02-06-2013

P.S. Of course, I don't use Live Chat!!!!!

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O2's Daylight Robbery FTAO Their Staff.