cancel
Showing results for 
Search instead for 
Did you mean: 

O2 priority issues

Kimfutrill
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am having issues with logging into the priority app. I click to log in and it takes me to enter my number and the code they send. Once I have done this it takes me straight back to the log in screen. I have tried deleting and redownloading the app. This has been an issue for the past few days. 

Message 1 of 6
173 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Kimfutrill 

Probably needs an app update.

Try online as a temp measure.

https://priority.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
169 Views

pgn
Level 77: Grand Master
  • 39873 Posts
  • 245 Topics
  • 1797 Solutions
Registered:

Looks like sign-on required with MyO2 credential for on-line version of Priority... This could be what is throwing the app off...

1000028015.png

Just a thought...

Message 3 of 6
168 Views

Kimfutrill
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have tried logging in online and the app deffinatly doesn't need an update so I'm unsure what to do. I'm going to try contacting O2 tomorrow but thought I'd see if others were having the same issues first!

Message 4 of 6
126 Views

Oxonian
Level 37: Blazing a Trail
  • 11307 Posts
  • 291 Topics
  • 33 Solutions
Registered:

I am not having the same issues as you @Kimfutrill but :-

1. the "new" O2 Priority app - launched July or August - does not seem to be as robust as the version that it replaced. 

2. there are ongoing issues at individual offer level, with Greggs in particular frequently falling over. 👍  

Message 5 of 6
103 Views

MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Kimfutrill wrote:

I have tried logging in online and the app deffinatly doesn't need an update so I'm unsure what to do. I'm going to try contacting O2 tomorrow but thought I'd see if others were having the same issues first!


Were you able to log in online @Kimfutrill ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
97 Views