O2 poor at following up on offers

[1215]

When i purchased new Samsung flip 6, I was told I would get a voucher to but galaxy earbuds for £20. 3 weeks later the SMS arrived with the code- it didn't work. Phoned 02 and they cut me off. Phoned again next day and after a long conversation explaining the issue was told I would receive an SMS with new code. Still haven't received it - very poor O2 😔 

[Cleoriff]

@1215 

You really have to persevere with O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

Guide: Gift with Purchase  

Guide: How to find help & contact O2 

[Oxonian]

Did you copy and paste the code @1215 rather than retyping it ? 

There have previously been reports on here of confusion caused by numeric 1, lower case l and capital I ; similarly the number zero and the capital letter O.