Re: O2 need to treat us better!

jonsie · ‎01-09-2017

Now why can't o2 do something similar for their customers? They are just way behind in so many ways.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎01-09-2017

That'd be proactive... B)

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Cleoriff · ‎02-09-2017

You can see why people leave this network and move to EE. That's a great deal they are offering there...

Veritas Numquam Perit

MI5 · ‎02-09-2017

What is the deal?
I've got the same tariff and not had a text yet 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-09-2017

@MI5 wrote:
What is the deal?
I've got the same tariff and not had a text yet 😞

No indication what the deal is but I was responding to the text that said 'we will increase your data and minutes without cost to yourself'...Sounds good...

Veritas Numquam Perit

MI5 · ‎02-09-2017

I'm sure I'm on the same tariff which increases every third top up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-09-2017

Yes that's what I'm on about it I pay £15 a month for 4GB plus there was an offer on at the time for an extra 1GB free every month, 250 minutes and unlimited texts.

The first month was totally free too and like @MI5 I get 0.5GB extra every 3 months.

I read this as an addition that is separate from the tariff.

Compare that to a contract I have with O2 for 12 months for £23 a month for 8GB unlimited minutes and texts with £7 a month loyalty discount, point being that it's contract that I have to pay every month or face penalty fees.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-09-2017

I'll await my text too then

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-09-2017

Fingers crossed for you mate 😉

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

viridis · ‎02-09-2017

Got my backup plan sorted...