O2 listen up

[Anonymous]

It clear to see from twitter and the threads here people are not happy with the info or way your handling this iPhone 5 upgrade, sim card swap, price info if your not going to listen to your customer they will walk people are doing it cheaper with more info and a better deal 

You and Vodafone once had the best network coverage in the UK that has now all changed so listen to your customer that some have been with you from before you were O2 and get it change now not after we move networks key points people are not happy with 

1) contract lengths 

2) no upgrades Early 

3) no nano sim before before Friday for customer with a order 

4) lack of information on all fronts and people telling different information 

5) 1Gb data max what that all about.

Its a clear message your customers are telling you via different sources so listen to us with are what make you!

[Toby]

Hi guys,

Some interesting points here and I always welcome your thoughts.

We value the helpfulness of this community as much as you do. Our main focus is to have many interactive, effective and pleasant discussions throughout the community so that all kinds of people can enjoy the wealth of knowledge you guys have. There is always room for more great members to share their know-how too

PM me anytime with suggestions and ideas you have. There are always things we can discuss and improve. The change was always going to be a shift in structure and the frustration is understandable, but with your views, we can make this version great.

With regards to the iPhone discussions, that is to be expected and they will die down once the event is over and I think its important for everyone to have their say.

Cheers guys,

Toby

[Anonymous]

I think many of us have already put forward enough suggestions and ideas to Leonard, Abs and yourself but few if any have been taken up.

It seems to me the inference that our suggestions would be taken onboard by O2 is just paying lip service.....I make no apologies for making that statement as I believe the forum strategy has already been drawn up between Lithium and O2.

[Toby]

Hi guys,

We use the Lithium community design, but there are plenty of things we can do collaboratively with you guys. Send me a PM and we can chat about things that you think can be done better wherever possible with this layout and possible features

Cheers,

Toby

[Anonymous]

With respect to toby, len etc,
what do you actually contribute in the way of solid info?
You never give a straight answer to problems just gloss over the issues.

[Anonymous]

Hi Topbloke,

Not sure if you're referring to the current situation with the iPhone release or not, but what we try to do is relay information as best as we can. Both from the community to the business and vice versa.

[Anonymous]

Guys

The thing to remember is that not everyone who posts on here regularly works for O2.  On that basis, they can't give you advice from O2's standpoint, just their own opinion of whats going on.

Even those of us that work for O2 can't give you an official O2 answer, because some of us (believe it or not) post here in our spare time because we want to help as much as possible.  Some of the questions you ask we might not know all the info on.

Finally, the mods/leaders/social media folk who do work for O2 will always try and help you but sometimes they don't know all the answers, like why the company makes some of the decisions it does etc.

Hopefully this all dies over after the iPhone rush which seems to make people mental!

[Anonymous]

It seems that you aren't much more informed from o2 as anyone else.

[ewanrw]

Re: Historic Members

This isn't meant to be cheeky or patronising, but maybe it's time to embrace the change, and the new community format, instead of complaining about how different it is from the old forums. 

It's all gone a bit Who Moved My Cheese, so you can either go extinct like the old forums, or move with the times.

Just a thought.

ewan

[MI5]

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@Anonymous wrote:
It seems that you aren't much more informed from o2 as anyone else.

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Unfortunately, intentionally or otherwise, you are starting to sound like a Troll.....