O2 listen up

[Anonymous]

It clear to see from twitter and the threads here people are not happy with the info or way your handling this iPhone 5 upgrade, sim card swap, price info if your not going to listen to your customer they will walk people are doing it cheaper with more info and a better deal 

You and Vodafone once had the best network coverage in the UK that has now all changed so listen to your customer that some have been with you from before you were O2 and get it change now not after we move networks key points people are not happy with 

1) contract lengths 

2) no upgrades Early 

3) no nano sim before before Friday for customer with a order 

4) lack of information on all fronts and people telling different information 

5) 1Gb data max what that all about.

Its a clear message your customers are telling you via different sources so listen to us with are what make you!

[Anonymous]

I have better things to do with my time then pick through topics about the new I Sheep which have spilled out all over the different sections of the forum, they cant even keep to there own section of the forum.

If its not I Sheep rubbish then its threads slagging O2 of as there taking to long to answer the phone / email OR wont release people from contract OR moaning about the prices / lack of unlimited data etc etc etc.

I reckon this is going to be my last post on here, im sorry but the O2 forum has gone very downhill, it was far better in the old format with less users.

[perksie]

Enjoyed having you here, shame you're going but come back now and then, it's not always as bad as this and will calm down in a week or two.

[Anonymous]

---

@Anonymous wrote:

I have better things to do with my time then pick through topics about the new I Sheep which have spilled out all over the different sections of the forum, they cant even keep to there own section of the forum.

If its not I Sheep rubbish then its threads slagging O2 of as there taking to long to answer the phone / email OR wont release people from contract OR moaning about the prices / lack of unlimited data etc etc etc.

I reckon this is going to be my last post on here, im sorry but the O2 forum has gone very downhill, it was far better in the old format with less users.

---

It will quieten down. We get this every year. Regretfully it is a sad state of affairs brought on by the hysteria surrounding iPhone launches - the season of the year when all common sense goes out of the window!

[Anonymous]

perksie, I don't believe it will.

The new influx of members is exactly what O2 have been hoping and was probably in the strategy of the switch to Lithium.

I believe what we've experienced over the last week is what can be expected in the future.

[perksie]

Well I know the iPhone section is always fairly busy, as these phones seem to attract more than their share of issues, but we won't be seeing the same frenetic activity, demands and blind panic.

I guess with the new layout it's just more visible and not so easy to ignore.

[Anonymous]

I think the trend has been exposed.

O2 contributors posting threads which are aimed at producing volume responses.

For example was there any real need to post this ?
http://community.o2.co.uk/t5/Welcome-News/iPhone-5-is-coming-to-O2/td-p/280068

Why not just use the main O2 website....anybody interested knew that iPhone 5 was to be released and when. There would be enquiring posts being made but no, O2 had to engineer the situation similar to how Apple generate hysteria about their products.

This forum has become a marketing tool for O2 to generate interest in the brand rather than serve it's customers when they experience problems or have queries or just simple comments.

[perksie]

Good point, after all a company is in business to generate as many sales as possible.

If the information given out had been comprehensive and detailed, I could have seen the value in reducing the number of calls to CS, but in the event most seem to have called in multiple times due to the conflicting and missing details, not to mention that due to lack of information it appears CS have also been giving incorrect or confusing feedback to customers.

[ewanrw]

Maybe playing Devils advocate here, but why shouldn't they use the forum as a marketing tool?

On a slight side note, having looked at the Vodafone forums, it seems many have the same complaints as here, however they seem to be a little more civilised than here.

Maybe says more about their respective demographics, rather than the way things have been handled.

ewan

[perksie]

---

@ewanrw wrote:

On a slight side note, having looked at the Vodafone forums, it seems many have the same complaints as here, however they seem to be a little more civilised than here.

ewan

---

I think they use bigger red pens over there!

I also think much more help from technical staff tends to encourage politeness, most of the rudeness here would never happen if they were speaking to the person who could help them directly.

[Anonymous]

---

@ewanrw wrote:

Maybe playing Devils advocate here, but why shouldn't they use the forum as a marketing tool?

---

No reason whatsoever.....which is what I said in my post above....O2 finance the forum so they can do what they like with it.....as they have proved since the change to Lithium.

It's whether the historic forum members are happy with that situation and my guess is that the majority of members with >1000 posts record are not currently happy with the way the forum has changed.