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Read here for the background.
http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3
Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like.
Took a bit longer than advertised but on the whole they came through good and were helpful when called.
Device sent via dpd in a double sealed box and the handset is indeed new (16w21) and is perfect as far as I can see (no left blur btw)
So, on my experience I would have to give o2 insure a firm 8/10, docked points due to lack of contact unless I called them, and because I would never consider a Z5 compact a "same spec alternative"
But a firm 8/10 based on my experience which I accept is not the common one we hear of...however, more people join to complain rather than praise.
http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3
Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like.
Took a bit longer than advertised but on the whole they came through good and were helpful when called.
Device sent via dpd in a double sealed box and the handset is indeed new (16w21) and is perfect as far as I can see (no left blur btw)
So, on my experience I would have to give o2 insure a firm 8/10, docked points due to lack of contact unless I called them, and because I would never consider a Z5 compact a "same spec alternative"
But a firm 8/10 based on my experience which I accept is not the common one we hear of...however, more people join to complain rather than praise.
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@jonsie wrote:Begs the question what would have happened if you waited for them to call you?
We'll never know 
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I think we can all guess....
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Glad you got sorted mate 
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@jonsie wrote:Begs the question what would have happened if you waited for them to call you?
He did...and they didn't. Apparently...
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Great to hear you had a good result here @viridis Thanks for letting us know 
