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Read here for the background.
http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3
Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like.
Took a bit longer than advertised but on the whole they came through good and were helpful when called.
Device sent via dpd in a double sealed box and the handset is indeed new (16w21) and is perfect as far as I can see (no left blur btw)
So, on my experience I would have to give o2 insure a firm 8/10, docked points due to lack of contact unless I called them, and because I would never consider a Z5 compact a "same spec alternative"
But a firm 8/10 based on my experience which I accept is not the common one we hear of...however, more people join to complain rather than praise.
http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3
Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like.
Took a bit longer than advertised but on the whole they came through good and were helpful when called.
Device sent via dpd in a double sealed box and the handset is indeed new (16w21) and is perfect as far as I can see (no left blur btw)
So, on my experience I would have to give o2 insure a firm 8/10, docked points due to lack of contact unless I called them, and because I would never consider a Z5 compact a "same spec alternative"
But a firm 8/10 based on my experience which I accept is not the common one we hear of...however, more people join to complain rather than praise.
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Well I am amazed @viridis and yes indeed...credit needs to be given for this.
Brand new? Brilliant mate...couldn't be more pleased for you...
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It does surprise me that you've rated them as high as 8/10 @viridis, considering all the hoops you had to jump through just to get what you were entitled to.
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@Bambino wrote:It does surprise me that you've rated them as high as 8/10 @viridis, considering all the hoops you had to jump through just to get what you were entitled to.
I think this may be due to the fact that he got a brand new phone in a sealed box. A lot of people get refurbs..
I don't know for sure of course.....just 'my thoughts'...
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Really pleased for you @viridis, just wish everyone was treated as equally!
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As said tho, I docked points on the lack of contact. Each time they did make contact they offered the alternatives but did state I could wait for my handset no problem.
I never got round to sending the email to complaints, so this was just as it happened.
No doubt I would have been more impatient and angry did I not have the backup phone as most people don't, they get offered a brick from 2003, but luckily I could carry on as normal.
I never got round to sending the email to complaints, so this was just as it happened.
No doubt I would have been more impatient and angry did I not have the backup phone as most people don't, they get offered a brick from 2003, but luckily I could carry on as normal.
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@viridis wrote:
As said tho, I docked points on the lack of contact. Each time they did make contact they offered the alternatives but did state I could wait for my handset no problem.
I never got round to sending the email to complaints, so this was just as it happened.
No doubt I would have been more impatient and angry did I not have the backup phone as most people don't, they get offered a brick from 2003, but luckily I could carry on as normal.
I think this is called perseverance and dogged persistence on your part @viridis 
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Begs the question what would have happened if you waited for them to call you?
