O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[MI5]

I wouldn't accuse anyone of that - All I'm saying is that PCC is now updating the latest firmware to the latest firmware

[Cleoriff]

---

@jonsie wrote:

You mean you are Doubting Tomas has done the job properly

Manufacturers next step?

---

Didn't we just know this would end badly.........

If it makes you feel any better (It wont)...my son used to work with a large company 'repairing' mobile phones. He said the phones arrived ...a load of them, all in a small basket with a note on about what was wrong...he spent every working day flashing phones...whatever was wrong with them

[viridis]

@Cleoriff I'm shocked that you would suggest, no, imply, that a majority of repairs are just flashed firmwares!
Shocked I tell you. 😁
@MI5 but...... Is the problem gone?

[MI5]

---

@viridis wrote:

@MI5 but...... Is the problem gone?

---

erm...... Nope !!!

[Cleoriff]

Thing is @viridis I have known my son a lot longer than I have been on this forum...

I can tell you his training was meant to be for four weeks...it was 2 days.

The 'technicians' were instructed on the repair by the team leader......

My son said he became an expert on 'flashing' ....

Sorry to @MI5 for straying off topic

[viridis]

@MI5 maybe they didn't flash it hard enough.
Seriously though, Re book in or.....

[viridis]

@Cleoriff not surprised at all in the slightest.

[jonsie]

Yet another poor show from the O2 repairers though. Is it any wonder we recommend going to the manufacturers?

[MI5]

I only used O2 as I promised I would act as a proper O2 customer in this experiment.
TBH I don't want this phone anymore so I'll have a moan to live chat tomorrow and see what they can do or else it's going on ebay and someone else can have the aggro....

[Anonymous]

My S4 went to o2 repairs in April. On its return a sheet was enclosed staying my device had been repaired but didn't say what the repair was.

Since its return I am having numerous software issues and battery issues.

Having sent a complaint in, I am now told by complaints that no fault was repaired but they did Flash the software.

Now I have a phone I can't rely on. I did not want to send it to o2 repairs but o2 insisted.

Phone is now being replaced tomorrow. Lost confidence in it. I will continue to advise others on here to go to the Manufacturer and avoid o2 repairs.