O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[viridis]

I think most "store" repair centres are alike, sent an xperia z1 to cpw repair with a crease like mark down the entire screen. Repair done same day and when it arrived back 6 days later, surprise surprise same fault.
I asked what had been done and in the most technical way possible of saying flash they said:
Full data and file wipe
File system restoration
Firmware restore and upgrade to new version with screen enhancer.
Straight back into the bag it went.

[Anonymous]

CPW stores that have in store repair centres are (in many cases) also official Samsung Repair Centres.

[viridis]

@Anonymous that surprises me, my experience with them was a negative one. Mine went to the Wednesbury hub.
Apologies for spin off topic @MI5

[Anonymous]

Hi @viridis

I have no experience of cpw repairs but o2 repairs very very disappointing.

Personally I would rather send via courier to Samsung or the appropriate manufacturer then I know it is going to their tech people.

[viridis]

Absolutely agree, and if this thread has highlighted anything in my eyes, as a newbie to the community, it's that the weakest link in the chain was repairs (not only that but it seemed "expected" to be when the fault arose)

[viridis]

@MI5 how did you get on?

[MI5]

It's gone back to repairs today.....

[Cleoriff]

---

@MI5 wrote:
It's gone back to repairs today.....

---

With a letter of 'advice' I suspect...

[jonsie]

...which will be ignored again

[MI5]

---

@Cleoriff wrote:

---

@MI5 wrote:
It's gone back to repairs today.....

---

With a letter of 'advice' I suspect...

---

Yup, a whole page all neatly typed in Word

Which will undoubtedly be ignored, jonsie