O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[MI5]

Nope, no scams but very quick repair (I'm guessing reflash which I'd already done), so not overly hopeful at the mo 😞
If it's no better I'll speak to CS about swapping it for a Z

[MI5]

On it's way back to me - Can't complain about the turn around time but I won't be home until Friday to have a play to see if it's sorted or not.....
Tracking Number also provided

Job History
02/06/2014
17:48
Despatched back to customer
02/06/2014
12:06
Repair complete – awaiting shipment
02/06/2014
09:43
Repair in progress
02/06/2014
07:24
Unit received
29/05/2014
10:23
Job booked

[Toby]

I'm eager to hear how it is after a test!

[MI5]

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@Toby wrote:
I'm eager to hear how it is after a test!

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You and me both mate

[MI5]

Now then, whats the word I'm looking for (without getting banned :().....

Annoyed, outraged, miffed !!!!!

It was my fault for not keeping the phone software up to date so Tomas has very kindly flashed it for me..... It's just a shame he didn't read my fault description first - Oh well, I guess I need to book it in again 

[jonsie]

Underwhelmed probably doesn't cover it!:smileywink:

I don't think reading comes into their job description.

[Cleoriff]

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@MI5 wrote:

Now then, whats the word I'm looking for (without getting banned :().....

Annoyed, outraged, miffed !!!!!

It was my fault for not keeping the phone software up to date so Tomas has very kindly flashed it for me..... It's just a shame he didn't read my fault description first - Oh well, I guess I need to book it in again 

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And there we have it...as if we expected any other reaction.... 'Tomas kindly flashed it for you'....

Mmmmmm ....could you not have done that yourself then?? @MI5 

I'll get my coat....

[MI5]

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@Cleoriff wrote:

Mmmmmm ....could you not have done that yourself then?? @MI5 

I'll get my coat....

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You'll excuse me if I ignore that comment

[MI5]

To top it all off, I just plugged phone in to laptop to restore the back up (just to give Tomas the benefit of the doubt) and PCC informs me there is a software update, so it's not even been flashed with the latest "up to date" software grrrrrrr

[jonsie]

You mean you are Doubting Tomas has done the job properly

Manufacturers next step?