O2 from an Unbiased Customer Perspective - My Onli... - Page 10

MI5 · ‎16-10-2013

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-05-2014

18 to 20 download speed all over the city as an average but I did get 40 at Gallagher Retail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎31-05-2014

Similar to what I'm getting at work in Longford 40-45 down 2-5 up.
Amazing.
Anyway I'll leave you to carry on your diary and sorry for going off topic.

MI5 · ‎31-05-2014

No worries mate. Its good to know what speeds others are getting in the same area....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎02-06-2014

Email received at 7.24 this morning.
Phone has been received and booked in to system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-06-2014

Fingers crossed it comes back quickly and restored to it's former glory

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Cleoriff · ‎02-06-2014

Yes.....I am sure we all wait for the 'outcome' of this one...:smileywink:

(I personally would be more amused if they sent it back with some 'strange' issue wrong with it)

Veritas Numquam Perit

MI5 · ‎02-06-2014

It appears they have found "something" wrong with it?

Job History
02/06/2014
09:43
Repair in progress
02/06/2014
07:24
Unit received
29/05/2014
10:23
Job booked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-06-2014

Oh oh....

I am frightened.... lol

Veritas Numquam Perit

MI5 · ‎02-06-2014

Repair is now complete

Job History
02/06/2014
12:06
Repair complete – awaiting shipment
02/06/2014
09:43
Repair in progress
02/06/2014
07:24
Unit received
29/05/2014
10:23
Job booked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-06-2014

Sounds promising and definitely not been scammed for the old moisture damage. Let us know if the problems have been sorted out.:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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O2 from an Unbiased Customer Perspective - My Online Diary