O2 customer support email address - EU charges
on 05-06-2016 05:25
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on 05-06-2016 05:25
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05-06-2016 06:16 - edited 05-06-2016 06:42
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05-06-2016 06:16 - edited 05-06-2016 06:42
Unfortunately there is no o2 email address just the contact us options at the bottom of the page.
You need to select manual network selection and chose a Greek network I guess you have roamed to a Turkish network. http://www.o2.co.uk/international/travel/standard-charges Last section explains this
non Europe is £6 a mb so the 50mb cap at £40 is good value if not capped that would have cost £300
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05-06-2016 06:16 - edited 05-06-2016 06:42
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05-06-2016 06:16 - edited 05-06-2016 06:42
Unfortunately there is no o2 email address just the contact us options at the bottom of the page.
You need to select manual network selection and chose a Greek network I guess you have roamed to a Turkish network. http://www.o2.co.uk/international/travel/standard-charges Last section explains this
non Europe is £6 a mb so the 50mb cap at £40 is good value if not capped that would have cost £300
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 05-06-2016 07:16
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on 05-06-2016 07:16
Hi @Anonymous Are you actually opted in to O2 travel ? O2 Travel
As Adam says there is no email address for O2 but the number to contact them from abroad is in this link http://www.o2.co.uk/contactus +44 3448090202 They open at 8am
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05-06-2016 07:24 - edited 05-06-2016 07:40
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05-06-2016 07:24 - edited 05-06-2016 07:40
@Cleoriff The issue is not o2 travel or lack of it but cross border roaming at non Europe rates .
Kos is at its closet point 2.5 miles from turkey and mobile phone signals travel over water very well .
The only way to prevent this happening is manual network selection
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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05-06-2016 07:29 - edited 05-06-2016 07:30
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05-06-2016 07:29 - edited 05-06-2016 07:30
Yes @adamtemp64 I realised that thank you...but as you had mentioned the risk of cross border roaming I didn't need to reiterate that again. I simply asked if the OP was using O2 Travel or not and provided the contact us number...
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on 05-06-2016 07:46
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on 05-06-2016 07:46
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05-06-2016 07:52 - edited 05-06-2016 07:55
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05-06-2016 07:52 - edited 05-06-2016 07:55
Then I can only suggest you check @adamtemp64's first post @Anonymous. I think Greece has two sections... one in EU and the other is not. It sounds as if you have strayed close to the Non EU section
If you need to contact customer services then the number is given in my link...
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on 05-06-2016 08:06
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on 05-06-2016 08:06
All of Greece is in the eu so covered by o2travel.
what phone are you using if you are unsure of how to select manual network @Anonymous if you say so body will be able to advise you
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 05-06-2016 08:15
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on 05-06-2016 08:15
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05-06-2016 08:23 - edited 05-06-2016 08:27
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05-06-2016 08:23 - edited 05-06-2016 08:27
All you can do is ring o2 and see if they will give a good will gesture.
P.s. you should have had a message advising of charges when it roamed to the turkish network . If not received that may help your case with o2
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services