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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 48286 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 38376 Views
  • 45 replies
  • 6 kudos

Refund issues.

Well I pre ordered an iPhone 7 and after the fiasco of the non delivery of my handset for pick up at the local O2 shop and then the texts saying prepare for a long wait I rang around other local O2 shops and discovered some stock. So I cancelled the ...

Anonymous by • Not applicable
  • 5288 Views
  • 8 replies
  • 0 kudos

Resolved! retrieving voicemails from abroad

Can anyone help me to retrieve emails when abroad? I am in Argentina, and 901 doesn't work. When I follow the 02 advice and dial the number which they have sent by text (0044 7461 723 760), it doesn't work. Any suggestions?

Anonymous by • Not applicable
  • 3256 Views
  • 5 replies
  • 0 kudos

Resolved! Customer service complete dissapointment

Decided to get a new phone from O2 for my wife...- I paid off my phone contract and got another contract with new phone which I gave to my wife. She at a time was on Three network, so asked to unlock it what went more or less smoothly. I was looking ...

Anonymous by • Not applicable
  • 2263 Views
  • 4 replies
  • 0 kudos

Loan phone

I tried returning my loan phone today. They didn't tell me I had to keep the cardboard box. My wife thinks she's thrown it. Currently, o2 will not return my £25 because of the box. This is ridiculous, I have the phone

Anonymous by • Not applicable
  • 2789 Views
  • 4 replies
  • 0 kudos

Resolved! o2 Open discounts

Hi all,Having a nightmare time trying to sort my o2 open discount and I now need a company code for Capita any help?

Anonymous by • Not applicable
  • 1928 Views
  • 1 replies
  • 0 kudos

Resolved! Useless web chat

Just been on a web chat with Bhonde - just needed a PUK code as I'm leaving o2 for BT as BT have competetive iphone 7 contracts.After being told Bhonde could help me today and after answering several security questions I was then transferred to anoth...

Anonymous by • Not applicable
  • 1394 Views
  • 2 replies
  • 0 kudos

your staff incompetence 02

In june i got new contract,i was in credit,5 months down the line and STILL the idiots are taking money out of my bank account after numourous phone calls and internet interaction,even the complaints department have phoned me and offered me £20 ( yes...

Anonymous by • Not applicable
  • 2537 Views
  • 9 replies
  • 0 kudos
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