General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Text adverts

Can you tell me if 02 read your private texts in order to direct the appropriate adverts to you? I texted a friend about a particular brand of coffee cup and then got an advert from that company, about their coffee cups (!) less than 5 minutes later ...

Resolved! Data rollover with bolt ons

I thought data was starting to roll over up to a max 12 gig now?, 1 of my pay monthly phone's just reset to new month today but no rollover of the data??

Resolved! 'Stuff you've bought' isn't very helpful on an itemised bill!

On a recent bill I was charged £1.66 for 'stuff you've bought'. I had to ring customer services and wait half an hour, just to be told what 'stuff you've bought' was! Any chance you could simply be more specific in future, and tell me what I'm being ...

Up at the o2

The O2 website shows 15% discount for O2 priority to climb the O2 arena "up at the O2" but how do you get it? https://priority.o2.co.uk/offers/accepted/5822181be4b01c2ad800d48e Have tried everything and resorted to phoning the o2 helpline, waited age...

Resolved! tariff and costs

As someone you would call 'not very techie' I'd appreciate some other views. I dont use a lot of my tariff ,60 mins per month(from 500mins) data 80mb (from500mb) texts 30 from unltd so therefore my tariff goes unused and at a cost of some £18.50pm pl...

Resolved! Free texts

I have got pocket hotspot and get 100 texts a month with 10Gig of data. I have tried to set up TUGO to send texts, but I get a network error when I try and set it. I need to know how to use the texts.

Resolved! Can I still upgrade with my Galaxy S3?

I'm reaching the end of my 12 month contract. Can I still upgrade with my old Samsung Galaxy S3? Does o2 still support the phone? Thanks.

Resolved! update address

How do I update my address

Roaming service

The roaming service of O2 must be the WORST across all european providers. All it takes is 10' of facebook usage or a bit of Viber/Waht's up and immediately the data speed becomes prohibitively slow to use anything. Effectively the user has NO servic...

O2 Upgrade phone call - Outbound Team

On Thursday evening (3rd November) I received a call from the O2 Outbound Team from phone number +44 344 826 0202. This was regarding an offer of an early upgrade where O2 would "buy back" my outstanding phone and offer an upgrade. When I received th...