O2 cancellations and O2 complaints are shocking to deal with these days

[Anonymous]

After our iPhone 4 stopped working properly, I phoned o2 who wanted £240 to end the contract just to upgrade, then the upgrade price was £129 for a new iPhone 5, even though Carphone Warehouse are offering the same deal on the same contract for FREE and £80 cashback through quidco, why cant o2 just offer the deal and be done with it, keep a customer and be classed as a good provider??

We spoke to customer services, no joy, the chat team online just palmed us off saying they have no power to do anything and the complaints department actually said they can't comment on anything we said!!  USELESS customer service if you ask me.  

Remember, these companies will be the ones letting staff go and blaming the recession, when in reality they have only themselves to blame.  

[adamtemp64]

Well you signed a contract for a set period.

If the iphone 4 is out of warranty and not damaged (in many pieces ) cheapest option is to get an out of warranty replacement from apple cost at an apple store for a swap on the spot is only £119.00 all info on this servive here http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

If in warranty again go to apple.

You also can use any o2 phone with your contract just change the data bolton to non iphone if you do not use an iphone.

What is wrong with the iphone?

[Anonymous]

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@adamtemp64 wrote:

Well you signed a contract for a set period.

If the iphone 4 is out of warranty and not damaged (in many pieces ) cheapest option is to get an out of warranty replacement from apple cost at an apple store for a swap on the spot is only £119.00 all info on this servive here http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

If in warranty again go to apple.

You also can use any o2 phone with your contract just change the data bolton to non iphone if you do not use an iphone.

What is wrong with the iphone?

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The phone is slow and has been reset, I am experience with dealing with iPhones and I know there is nothing actually wrong, just that it is slow and we want/need it to be fast, so an upgrade is the only option.  I am aware we signed a contract, but o2 would previously have given a small discount on paying the contract off early, this time they are not interested, and as I explained, the complaints procedure was awful, as they didn't help one bit. 

[adamtemp64]

Ok

Then the decission is yours but who would buy an iphone 5 on o2 now as it will not support o2's band 20 800mhz 4g lte? When launched this summer and the 5s or 6 will? Now that the 4g promise has finished.

[MI5]

Just because you don't get what you want doesn't make the company a bad one

Even I know iPhones aren't slow so you must either have a fault or are trying it on as an excuse to get a new phone.....

[Anonymous]

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@MI5 wrote:
Just because you don't get what you want doesn't make the company a bad one

Even I know iPhones aren't slow so you must either have a fault or are trying it on as an excuse to get a new phone.....

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Umm, no, o2 customer service is shocking.  

I own an iPhone 5, the 4 belongs to my wife, I know for a fact that the iPhone 4 is now slow with the latest 6.3 software and apps etc, there is no fault.  

I want an upgrade, I can get a free iPhone with CPW and £80 cashback, but o2 can only offer £129 and nothing else, does this make them a good company?  No, it makes the greedy and profit hungry....  

[Anonymous]

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@adamtemp64 wrote:

Ok

Then the decission is yours but who would buy an iphone 5 on o2 now as it will not support o2's band 20 800mhz 4g lte? When launched this summer and the 5s or 6 will? Now that the 4g promise has finished.

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3G is fast enough for most operations on a mobile phone these days, plus the rollout will not cover our area anyway, all we want is a reliable and functioning mobile phone.  It's not about having the latest and greatest. 

[adamtemp64]

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@Anonymous wrote:

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@adamtemp64 wrote:

Ok

Then the decission is yours but who would buy an iphone 5 on o2 now as it will not support o2's band 20 800mhz 4g lte? When launched this summer and the 5s or 6 will? Now that the 4g promise has finished.

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3G is fast enough for most operations on a mobile phone these days, plus the rollout will not cover our area anyway, all we want is a reliable and functioning mobile phone.  It's not about having the latest and greatest. 

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o2 4g will cover 98% indoor by uk population by 2015 so why will it not cover you? If you get 2g or 3g now 4g will cover you (and 3g and 2g coverage will also be extended to 98% indoor at the same time) O2 took the 4g with the coverage obligation so if 98% indoor outdoor will be greater.

My mums 4 is fine on the latest ios 6.1.3 as are our 2 4s on our business contract

[Liquid]

This is a bit of a waste of time.

Just sell the phone and buy an iPhone 4S. There is not a huge amount of difference that and the 5.

[MI5]

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@Anonymous wrote:

I want an upgrade, I can get a free iPhone with CPW and £80 cashback, but o2 can only offer £129 and nothing else, does this make them a good company?  No, it makes the greedy and profit hungry....  

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Go get it from CPW then. They don't have the overheads of running a network nor as many people to employ/pay etc, so they can do deals on phone costs that O2 can't do and still make money out of it. You'll still be on the O2 network with an O2 contract so where you actually obtain the phone from is irrelevant.