I have been with O2 for 18 months now and have just gone through a torturous upgrade process, which has gone wrong and I am still trying to sort out. The main issue for this post is the awful o2 website. It is very hard to log in at all and often very slow. It is not our computers as we have tried several times over the previous weeks with computers both at home and at work, windows and mac with the same results, frozen loading screens. Please sort it out, whilst it looks pretty, it does not do what it says on the tin. It is a horrible and frustrating experience that along with my upgrade issues is seriously making me thinking of cancelling and defecting to another provider. I have only registered on this forum in order to post this complaint as the contact us part of the website is just as bad and it takes forever to even get to the send us an email page.
Shocking performance for a telecoms giant!!!!!
