O2 Satisfaction survey (BY TEXT?)

[Cleoriff]

Hi all...Just thought I would check if anyone else has received a satisfaction survey via text from O2? I contacted 202 a couple of days ago..today from a number, 24442, I was surveyed via text regarding my customer experience. Five questions to give a rating 1-5 on my level of satisfaction? I have been with O2 for 10years and never had this before....  (mind you, I was on PAYG until February of this year)

[MI5]

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@Cleoriff wrote:

Yes but my initial problem...and the one that still exists is this...

You do get that message in your text as shown by jonsie........but as soon as you click on the first question to answer and then try to send....you get a warning that the text will NOT be free....:smileytongue:

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Yes, I explained that above ^^^

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Yes but my initial problem...and the one that still exists is this...

You do get that message in your text as shown by jonsie........but as soon as you click on the first question to answer and then try to send....you get a warning that the text will NOT be free....:smileytongue:

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Yes, I explained that above ^^^

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I know...I read it.... Short codes and all that jazz....:smileywink:

[MI5]

Remind me why I bother  

[Anonymous]

Cos it's for @Cleoriff lol 😆😆😆😆

[Cleoriff]

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@MI5 wrote:

Remind me why I bother  

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Shut up now...you have been given the solution...Now run away and play

[jonsie]

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:

Remind me why I bother  

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Shut up now...you have been given the solution...Now run away and play

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2 years after the question was asked - must be a record 

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

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@MI5 wrote:

Remind me why I bother  

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Shut up now...you have been given the solution...Now run away and play

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2 years after the question was asked - must be a record 

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Let's hope it doesn't count then.......

[gordon861]

Well six year after the thread was started and the satisfaction survey still gives no indication that it's actually from 'o2' it just says 'us'.

Also, asking 'did you get what you needed without speaking to customer services' when I phone customer services seems pretty stupid.