O2 Mobile Billing Apple One

[Dlmccabe1215]

Hi, I have successfully paid my Apple One subscription for over three years and since changing device in September O2 have declined to accept the charge.

i have raised ths with O2 on four separate occasions and they refuse to acknowledge that there is a problem and I should be able to add unlimited amounts via mobile billing.

i have cancelled the subscription, removed the payment method. Paid for a month by credit card and come back to it. Added mobile billing and experienced the same issue again and again.

O2 said they had solved it on Tuesday, but I needed to check on Friday (mad, I know). Today after almost two months they said they would seek support and it would take 7-10 days.

The customer service is appalling, but more importantly, is there a really quick resolution to this because it’s driving me mad?

Thanks in advance

[madasaf1sh]

@Dlmccabe1215 

Nope, something has happened as there are limits that o2 themselves cant release, as I have the same issue. 

But at the same time o2 can put limits to prevent fraud etc. 

All you can do is persevere with Customer Services best bet is via the Social Media Teams. Guide: How to find help & contact O2