So I rang o2 when the network went down and was told by an o2 manager; there is a T&C in my contract that says
"o2 will not guarantee service is up and running 365 days a year"
As I had the T&C's open I asked for him to point out where this new condition was on the contract and when it was applied as it was not in there on the last outage. He told me it was on the T&C's.
Then I asked if it is there, what about leap years? 366 days in the year? He stopped, told me to give him a minute so he could find it whilst he put me on hold.
He returned and asked me to read section 2.2 (thick walls/atmospheric/geographic effects on a fault free service). I repeated my request for him to point out where I agreed to to the 365 day condition where o2 does not have to give me the service he went to find out about and he then told me to read 2.2. again and asked does this not mean we are covered for 365 days?
For a joke I said well in a leap year are you therefore guaranteeing me I will get a fault free service for one day of the year... He could not answer that,
Are o2 allowed to manipulate T&C's and reword them and make things up as they go along? Are managers allowed to defraud customers?
If so I am finally leaving o2 when my contract is up - these guys not only have a faulty network - their managers have faulty brains!
O2 have given me £30 in order to prevent me from going to ofcom and acceptance of his imagined clause in the contract... does o2 have a rule in employing incompetent managers only or is it just this single individual?
