The only way to contact O2 online now is by using their Live Chat service, it is no longer possible to contact them by email. I tried chat yesterday evening and gave up after half an hour. Today I waited again almost half an hour and finally got a reply, why is it taking so long?
Here is the chat before I got connected:
Welcome to O2. Someone will be with you soon.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
We're really busy right now. Thanks for waiting.
You're through to V****
