06-03-2014 14:46
06-03-2014 14:46
Having problems with o2 home phone i cant make out going calls..
Direct bebt failed on the 1st feb.....phone cut to incoming calls only and bb was cut on the 11th feb..paid bill on the 12th feb...brdband back same day 12th feb....but still waiting for phone to make outgoing calls..
Phoned customer service and was told would be able to make calls within 24hrs...no such luck..
Phoned again was told phone would be back within 72hrs...Still no luck..
Phoned again was told 5 working days by now im getting annoyed..
Phoned on wed 26th feb was told it will be back by the following wed 5th march (yeah ryt)
Phoned them again 5th march at lunch time was told would be back sometime today (wed)or by early hrs of the morning...
9am 6th march still no out going calls...called them again to be told could take upto 48hrs
They soon took payment on 3rd march for bb and phone service hmmm..
Its getting to the point now that i dont know what to do about it....feel so let down by them
06-03-2014 20:22
@Anonymous wrote:Thanks but It's no good me phoning sky as i am still with O2 ..
Acoording to them i have not moved over to sky yet...
O2 just phoned me there is a big fauilt somewhere and they are trying to trace it
to find out why i cant make outgoing calls..
They dont know if the fault is with them or with BT
O2 told me to phone them on monday to see how the progress is going so more waiting 😞
Thank you for the update.
At least you know a little more now.