O2 Closed - Page 2

Anonymous · ‎14-06-2010

Is it just me or does anyone else find it unhelpful that o2's customer services are not open 24hours? As far as I can remember all of the other mobile providers have 24hour customer support. I don't expect to call my landline provider and get an out of hours answer phone. Should we not expect better than slightly extended office hours from o2?

Cheers

Anonymous · ‎15-06-2010

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

O2's opening hours just seem odd, compared to other networks.

You close at 9pm Mon-Fri, have shorter hours on a Saturday and close at 5pm on a Sunday?!?

Orange regular CS and iPhone CS is open 08:00-22:00 7 days a week, 365 days a year, except for lost and stolen (24/7)

Orange Premier is open 24/7/365 and is UK based.

Anonymous · ‎15-06-2010

...then move to orange?

Anonymous · ‎15-06-2010

No need to. I work for 'em! Lol

Anonymous · ‎15-06-2010

...and yet you're on the o2 forum. that says a lot

Anonymous · ‎15-06-2010

Maybe this is because I have an iPhone on O2?!?

Anonymous · ‎15-06-2010

fair enough

Anonymous · ‎15-06-2010

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

O2's opening hours just seem odd, compared to other networks.
You close at 9pm Mon-Fri, have shorter hours on a Saturday and close at 5pm on a Sunday?!?
Orange regular CS and iPhone CS is open 08:00-22:00 7 days a week, 365 days a year, except for lost and stolen (24/7)
Orange Premier is open 24/7/365 and is UK based.

24 hour call centres cost more money to run.

Personally I'd rather have less convenient opening hours and cheaper bills, thankyouplease.

Anonymous · ‎15-06-2010

But they're not cheaper. That's my point.

Anonymous · ‎15-06-2010

then unlock your iphone, disconnect it from o2 and move it to orange?

Anonymous · ‎15-06-2010

Why on earth would I do that? I hardly ever phone CS anyway, just highlighting a point.