O2 Are Charging £90 more for the iPhone 6 Plus 128GB than Apple Do

[Anonymous]

So it appears Apple are claiming in all of their deals that the Apple iphone 6 plus handset costs £879. In fact Apple charge £789 for this handset. O2 are therefore claiming £90 more. I have spoken to an agent online ( I have a screen shot) and they told me I was incorrect and that O2 match Apples prices. Having directed them to Apples website they admitted I was correct. Even the agent didn't realize O2 charge more for this. Has anyone else notices O2 are ripping off their customers? They can package it up as we have the best network of something similar but they should add the price on elsewhere not claim the handset is £879 when this isn't true.

Having been a customer of O2 for 8 years I am disgusted they would rip of their customers so blatantly. It's shocking. Maybe I am the only one who has noticed this or cares?

[Anonymous]

Hmm, annoying. OK, I will cross that bridge when it comes!

For now if o2 are good enough for me in London on 4G then I will have no reason to leave

[Anonymous]

Agreed.

We do hear from People wanting to use local SIM cards abroad and some want to unlock to increase the street price when selling it.

[Anonymous]

O2 are just crafty. It honestly wouldn't hurt their pocket to just match the price of the phone as though you were buying it from apple. Again, even the agent I spoke to first told me I would be incorrect and O2 would have matched the price. They were therefore shocked to discover I was correct. All O2 have done is annoyed one of their loyal customers. But in the grand scheme of things they won't care. I'm just one of many loyal customers to them so they ain't fussed about annoying one or a few of us.

[MI5]

If you choose the £53 tariff and pay the £190 upfront, overall you pay £790 for the handset and get 6 months free insurance included.....
It pays to look at the different rates on refresh as the overall handset cost will vary with each tariff.

[Anonymous]

they are doing the same on all models. its out of order doing that and its unfair to the long standing customers who use o2.

ive checked other retailers and their prices are more in line with apple.

[Anonymous]

Now that you're more aware one can make a more informed choice.

[jonsie]

Whatever you feel most comfortable with.

[Anonymous]

I am extremely vexed by this whole situation. I had a long chat with an O2 rep and I have now decided I will be leaving O2, after 6 years with 2 accounts and very high bills.

How can O2 justify charging £110 more than Apple? I get the idea of amortising the cost of the £619 phone over 24 months, but then why state that you will charge 0% interest? They are basically taking their customers for uneducated mugs.

If they wanted to charge that price, they could either show a 15% interest rate (Apple does this on their website) or just make the airtime portion of the bill higher. The brazen way they are charging for this means they either underestimate their customers or they don't care.

There was a time when phone companies would subsidise handsets. There was a time when loyal customers were rewarded. Unfortunately for O2, they have lost my custom. Rather than paying £1,161.99 in total for 24 months and just 2GB of data (£9.99 for the phone), I can pay for the iPhone 6 64GB outright from apple (£619) and get an all-you-can-eat data package from Three for just £18 a month. £1,051 over 24 months.

[cnj93]

I ended up going for the £53 tariff with the £190 upfront cost, as this meant I end up paying £790 total for the phone - the same price as Apple sells it for. 

Also, I was under the impression that O2 will unlock your phone any time during your contract: http://www.expertreviews.co.uk/mobile-phones/1400946/how-to-unlock-your-phone-on-ee-o2-three-and-vod...

[jonsie]

The difference is that you have done some research @Anonymous but it's probably more that customers don't care as long as they get the latest phone with costs spread over 24 months. O2 are guilty of getting as much money as they can for the iphone. Customer apathy plays a big part by allowing O2 to do this by entering into an agreed contract.

When the phones become available on P&G via O2 then customers will not let O2 get away with it.