Not happy.
on 10-09-2011 18:11
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on 10-09-2011 18:11
on 10-09-2011 18:24
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on 10-09-2011 18:24
As for the unlimited data, everyone's in the same boar mate. There's no such thing as unlimited data anymore.
on 10-09-2011 18:34
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on 10-09-2011 18:34
As for letting you go, well you did say you wanted to so I don't see the problem. If you can get the deal you want elsewhere then that's your choice.
It's a long time since any of the big providers needed to give silly retention deals. It doesn't make good business sense anymore.
TBH I'd be glad they let you keep your deal this long.
SV
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on 10-09-2011 21:19
on 11-09-2011 01:00
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on 11-09-2011 01:00
I still find it amusing when people post trying to use the age old "don't you want my custom" trick then discover that they don't. Put it another way, if you're not spending loads then you're not making any money for them thus you're not worth keeping. Especially when they can easily sign up people for 24 months on £45 a month free iphone contracts.
I completely agree sheepdog. I accept o2 are out to make money (of course they are) and if someone else gives me a better deal I go. That's why I went to Orange in late 2009, and the same reason I came back - best deal.
I'm not loyal to o2, I certainly don't expect them to be loyal to me. Some folk think that being with o2 (or any other provider) for years is being loyal. No, it just means they're either doing you a good deal every term or you can't be bothered with the hassle of transferring. Rant over
In fact, as my Orange contract runs out in December (the o2 one was so good I grabbed it early) I'm hoping when I ring up in November to give my thirty days notice, they'll say "no problem".
Good customer service is them doing what you ask (within their own remit of course).
SV
on 12-09-2011 21:31
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on 12-09-2011 21:31
Rang o2 back, told them to end my contract at end of 18th month. They agreed without much trouble.
Placed order for new phone with dial a phone. Got a basic phone which I sild on ebay at around £20. Got a check from dial a phone after 1 month, of £20 , as I was ordering 2nd time from them, and got £250 cash back (auto cash back) after 1 month. I am on a 18 month plan with 100 min, 500 text at £20.50
I will downgrade it to £15.50 after 9 months.
I do not use much minutes, even 50 min is too much.
in total i will pay o2 9 x £20.5 + 9 x£15.5= £324
I got already £250+£20+£20=£290
So in fact I will pay from my pocket about £34 over 18 months. Not to mention that by selling me this contract dial a phone made some profit.
My question to learned O2 support team, why do you push customers to third party? Why cannot you offer these deals straight to customers? I will be happy to pay £2 per month to get 50 minute and 50 text ( now I am paying little less than £2 and getting , on average, 75 min, 375 text).
Will never understand their business policy where they let a trusted customer go and pay commission to third party to get new customers.
on 15-09-2011 17:26
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on 15-09-2011 17:26
and if you do have, they will add it on for you.
i dont think its o2 you are not happy with, it seems to be yourself.
on 16-09-2011 18:47
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on 16-09-2011 18:47
i dont think its o2 you are not happy with, it seems to be yourself.
There's no need for that
on 19-09-2011 13:58
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on 19-09-2011 13:58
i dont think its o2 you are not happy with, it seems to be yourself.
There's no need for that
blaming other people for your own mistakes is ignorant. so someone had to tell them, otherwise they will noise up the wrong people.