I’ve not been able to pay the device plan since the merge, I rang and was told it’s all one bill now, gone to upgrade last week and realised there debt but not been cut off at all, not received a bill to tell me I have debt NOTHING. Gone on my app on my paper bills everything g to to date NOTHING outstanding at all. I said id pay the amount at the end of the month and I to put me in a payment plan, everything was confirmed and I had only done a payment plan so that nothing esculated until the end of the month when I would pay it all off. Had that confirmed through texts. Days forward 4 days later they had blocked my entire phone and moved my debt to a collections. Rang them they didn’t have the debt 02 did now, rang 02 messed around for hrs, finally speak to someone and what had happened was when they merged my contracts hadn’t worked . Has this happened to anyone else?
