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Refunds

too1ie
Level 1: Joiner
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Very clever tactic refunding by cheque. Who in their right mind is going to travel to their bank to pay in a cheque for £3.90 it would cost more in petrol than the refund is worth. Quite genius really send a cheque that will never get cashed. Why can't o2 just refund to account is it because it would actually be a financal lose because you would have to payout compared to uncashed cheques.

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pgn
Level 78: King of Kings
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Rubbish. If you had an active direct debit, the refund would have gone there - advice on contract closure is to leave the DD active for at least 2 billing cycles, as an example. 

If it was a refund requested in MyO2, there is a section for adding in a payment card in My O2, Wallet I think it is - the refund would have gone back to the card registered with O2 if your account is still active. 

So perhaps look at why O2 took the only recourse - posting you a cheque.

And many banks allow you to scan a cheque on their mobile app if it is below a certain value, for deposit. Does your bank not offer that service? £3.90 would certainly qualify. 

So no clever tactics really, remember this is VMO2 we are talking about, @too1ie.

 

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Enlli
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I still get the odd cheque. Just scan and pay in on my phone...simples

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Bambino
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@too1ie Most, or probably all banks have apps that you can use to make cheque deposits. See if yours does.

I DO NOT WORK FOR O2



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Cleoriff
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My bank and building society allow me to scan a cheque.

However, via the My O2 app, I requested a refund of £400+ It was in my bank the following week.

Surprisingly, I had no communication from them at all. I just noticed it was in my bank and when I checked My O2, it was no longer there. Very impressed. 😂

Veritas Numquam Perit

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MI5
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I just scan any cheques I get in my banking app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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@MI5 wrote:

I just scan any cheques I get in my banking app.


Same here

Just had a nice cheque from my holiday insurance which took four days to clear

They told me to stay away from motorcycles 😂🤣

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MI5
Level 94: Supreme
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Very wise 😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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