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Not being able to pay my device plan since the merge

Leona2213
Level 1: Joiner
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I’ve not been able to pay the device plan since the merge, I rang and was told it’s all one bill now, gone to upgrade last week and realised there debt but not been cut off at all, not received a bill to tell me I have debt NOTHING. Gone on my app on my paper bills everything g to to date NOTHING outstanding at all. I said id pay the amount at the end of the month and I to put me in a payment plan, everything was confirmed and I had only done a payment plan so that nothing esculated until the end of the month when I would pay it all off. Had that confirmed through texts. Days forward 4 days later they had blocked my entire phone and moved my debt to a collections. Rang them they didn’t have the debt 02 did now, rang 02 messed around for hrs, finally speak to someone and what had happened was when they merged my contracts hadn’t worked . Has this happened to anyone else?

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Enlli
Level 67: Unsung hero
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If you got the handset through Virgin then you were misinformed all payments for handsets remained with them. O2 would not see that on their systems

If it has been passed to Debt Recovery then they are the people you need to deal with as the debt will have been sold on

Virgin Customer Service is 0345 4541111 

I would put a post on the Virgin Forum as there are a couple of active agents there

https://community.virginmedia.com/t5/user/userloginpage?dest_url=https:%2F%2Fcommunity.virginmedia.c...

 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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