30-06-2022 17:16
All other providers bar O2 support text with wi fi calling .Just wasted 30 minutes for someone to answer the phone. Very poor signal here at home. Texts from my bank don't get through with the OTP so no banking. O2 said it was because my phone was listed as Android they would relist as an iphone and it would be ok. Makes no difference. This was within the 14 days after i joined. Finally gave up today couldn't do some urgent banking got a PAC code but they are charging me £242 on an £11 a month light contract for going. O2 is an appalling company. Stay away at all costs.
30-06-2022 17:46
iPhones are supported for sms over wifi.
You need to make sure your phone has the latest software and that your carrier file is updated too.
30-06-2022 17:48
O2 have supported text Via WiFi Calling for a while now. I run an Andriod phone and can send and receive texts on WiFi including OTP
Can't understand what CS are talking about.
You can message O2 on Facebook or (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Hopefully you will get someone who knows what they are talking about
30-06-2022 17:51
30-06-2022 17:51
That's interesting MI5 it's an iphone XR and has the latest software. I'm not sure what a carrier file is can you amplify for me.
30-06-2022 17:55
30-06-2022 17:55
They are running it to Android phones and were extending the software to iphones at sometime in the year was the last I saw. SMS gets through eventually we have the faintest signal here.
30-06-2022 18:23
30-06-2022 18:23
I'm not sure what the latest carrier file is but if you connect to iTunes it will force the phone to check.
01-07-2022 13:32
Might be worth checking the APN settings for IMS services also or to make sure there's an APN there with IMS service. This will allow VOIP services.
And as already mentioned you should make sure that your messaging and calling apps are up-to-date but also the carrier services as they work together.
Best of luck