on 25-06-2011 19:40
I contacted O2 yesterday and they said they were aware of a fault. Still no better today. Phone them from the landline, there are now saying they are not aware of a fault. They informed me that they would call me back that was over 10hrs ago and I am still waiting for the call. Still have no signal!
I live in the PR4 area is anyone else having trouble.
on 25-06-2011 21:19
Only o2 customer services can help if there is an issue
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 26-06-2011 07:22
on 26-06-2011 09:05
I have been with O2 for over 10 years and more recently I have notice how bad the signal is getting around the North of the country.
I am now heading towards day 3 of no service on my company I Phone and that is not good for my business and if things don't improve it will be bad news for O2.
Gonna give them another call today and see if there admit to the problem this time.
on 26-06-2011 14:19
The O2 status page is about as much use as an ashtray on a motorbike.
Pull your finger out O2 and let people know what the hell is going on.
on 26-06-2011 16:22
I have recieved an e mail from our friends at O2 stating that they reconise that there is a fault in the area and for further information contact Network Services. I am currently on the phone to Network Services. Firstly there said they were unable to find a fault. After much stern stamping of ones feet they suddenly found there was a fault.
However, the site where the fault is coming from is out sourced and not owned by O2. They were unable to gain acess onto the site. They now have the keys but they are the wrong keys!!!!! They guy I am talking to has put me on hold to see if he can find out an update on the current situation. The update is that the engineers are trying to gain acess to site.
Doubt if the problem will be fixed today as even if the engineers gain acess to site they are only able to asses the problem. So by Monday or Tuesday at the latest.
Don't think my customers will believe me when I give them the truth regarding ignoring and not returning their calls!
Terrible service! O2 should admit there is a fault and give an estimate of how kong it will take to repair.
on 26-06-2011 16:52