General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Monthly Online Bill a JOKE...

Hi everyone, I hope there is someone from O2 customers services online because I am very disappointedI claim cashback and need a bill printed to send off. I just went to print the bill and it is not worth anything!!!! The bill does not have an O2 log...

Logged Into Someone Else's Account!!

I was browsing the O2 website looking at Blackberry smartphones when I looked up and to my horror I realised that I was logged into someone else's account!!The little notice at the top said welcome back Chris, this is not my name and is not my accoun...

Prefix for showing caller ID?

Hi all,I have a friend who, for business reasons, has to keep her caller ID sending switched off, i.e. whenever she calls me I see 'anonymous' on my screen.I am looking for the prefix code that can be used so that her calls to me come with a caller I...

Poor O2/iphone reception

I have just taken out an iphone contract with O2 after being with T-Mobile for 10 years. I live in a rural area near Edinburgh, and have always had good reception with T-Mobile and Nokia handsets. The iphone's reception with O2 is very poor, and I ca...

o2 declined my insurance claim

right i lost my phone not long back and for reasons that don't really need discussing, i couldn't make a claim within 48 hours,now after the 48 i phone o2 and explain and they say the insurance will decline me because on the policy it says you've got...

i want an iphone

i have a contract for £30 a month over 24months on my samsung tocca ultra!i want an iphone and for £30 a month i could have that instead.thing is how do i get out of my contract or if i cant will 02 change my phone?i need help and advice i dont have ...

failed AVS and CV2 check

I recently attempted to buy an iphone on pay monthly but failed due to giving the wrong address (I have 2 addresses) to the one linked to my debit card. Does anyone know how long I have to wait before I can try again (with the corect address)?? I und...

Mobile number not recognised as O2

Hi, having ported my number across to an O2 business account last October, and the phone working fine up to now, my number is suddenly not being recognised! If you call the number a nice lady says "sorry, this number is not recognised, please check t...

Anova water damage

Hi allJust had to take my Iphone 3gs into the store as the home key would not work, first they tell me they cant do anything with it as i didn't buy it from store, I got it of O2 on the phone. soafter 40 minutes on the phone in store waiting for O2 t...

Bluebook, when will it be back online?

I am unable to get to my bluebook page. It says it's off for the weekend for maintaince.I need to get to it for work reasons but it's still not on.. Does anyone know what's going on??