No coverage in Yarm, North Yorkshire

[Kiddo]

 

Hey there! I’m curious about the O2 phone mast issue in Yarm. It’s been a few months now, and it’s been a real pain. We’re stuck in the stone ages without any network 4G or 5G signal, except for the WiFi inside our homes. It’s frustrating! 

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[pgn]

Meantime, get yourself registered for this, set up your home address and let it do the reporting for you, @Kiddo - the more people on O2 who use it, the better: https://www.o2.co.uk/apps/my-network

[Enlli]

It's a generic message and there can be a myriad reasons why there has not been a fix, too many to mention here 

Generally Customer Services have no more information than that which appears on the My Network App.

[Anonymous]

It pains me to say this but it's a big issue in those little Villages in the bum end of nowhere, very picturesque but awful for mobile phone users, terrible signals.

[madasaf1sh]

More nonsense from you.. 

Yarm has about 10K residents and is a Large town in North Yorkshire, its not a Village,
Have you ever been to Yarm?? It's just off the A19 and next to an Airport.. 

It also has an amazing farm shop, and this is just a simple case of a broken mast... 
It used to have a very popular nightclub as well...