New Sim

[Kathryn0]

I ordered a new sim from O2 a couple of days ago as mine was faulty meanwhile my phone is now only making emergency calls not sure why anyway my husband is at work and we have no landline so I am unable to contact anyone we were transferred from Virgin Media for phone services not very happy with the service so far

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

If you order a replacement SIM on line O2 will immediately disconnect the original... crazy, but that is how they work.

For future reference it is better to get a replacement through an O2 store. Just call in with Photo ID and it is changed there and then