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NHS Code discount for new iphone 6 question.

Anonymous
Not applicable

Today I just ordered a new iphone 6 64gb via phone, and with a valid NHS open code I can recieve a 30% discount off of the airtime monthly payment. The lady I spoke to on the phone said that this is correct and when I recieve the new handset I have 90 days to claim that discount. However she then went on to saying that at the moment, that discount can't be made until o2 has a 'free flowing stock' of iphones, meaning only when they have enough iphone 6's for next day delivery and they are not on back order anymore can they apply the NHS discount. To me it doesn't really have any relevance to my contract whatsoever. Therefore it doesn't really make any sense. I went on to order the phone anyway and o2 have since sent me a 'o2open' message giving me a valid NHS discount code telling me to go in to my nearest o2 store and get them to apply the discount on their computers. I have also heard this is what they do from similar threads on here on the same topic. Also my sister who works for the NHS who allowed me to have one of these codes ordered the same phone as me on the same tariff a week ago and the lady she spoke to didnt say this at all and automatically sent my sister the NHS code in a text. Is the lady I spoke to giving me the correct information or should I simply do what o2 are telling me to and go to an o2 store to have them apply the discount?

 

Any advice would be appreciated. Phil.

Message 1 of 24
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L_W_Ward
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I tried this with a differnt work one and sady I got "We are sorry but the iPhone 6 is not currently eligible for O2 Open discount" 

 

Worth a shot though slight_smile 

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 11 of 24
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Cleoriff
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@L_W_Ward wrote:

I tried this with a differnt work one and sady I got "We are sorry but the iPhone 6 is not currently eligible for O2 Open discount" 

 

Worth a shot though slight_smile 


True...it could have just 'snuck' through...LOL

Veritas Numquam Perit

Girl in a jacket
Message 12 of 24
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MI5
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If the process relies on human intervention, I'm sure some will slip through.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 24
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L_W_Ward
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Registered:

IMG_0030.PNG

 

Trust me I keep trying...

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 14 of 24
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jonsie
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This would seem to be fairly cut and dried then until they actually decide to include the new iphone models.

Message 15 of 24
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L_W_Ward
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Thats what I thought. If anyone does find another discount code that works please tell me slight_smile
iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 16 of 24
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Anonymous
Not applicable

Has there been any further news on this as i wanted to upgrade to the new iphone as my contract is up. when i called the customer service line and the store they said the discount could be applied, when i arrived in store i was told it still couldnt be applied.

will this be resolved at any point soon as otherwise i might as well transfer to another network as they have cheaper deals without the discount.

Message 17 of 24
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Anonymous
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Unfortunately we are all customers like you and believe 6 months approx after launch.

Maybe @Anonymous who is staff but posts on a personal level can check things out again for you.
Message 18 of 24
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Anonymous
Not applicable

Hi @Anonymous ,

 

Still unavailable I'm afraid... have you spoken to upgrades, 202, about this? They are usually more aware of what to expect or they may even have another solution...

Message 19 of 24
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Anonymous
Not applicable

what is the nhs discount code,i will try if i can avial the 30% discount?

Message 20 of 24
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